Do you like to help, support, teach others and share knowledge and new information? Are you patient and thorough in your explanations? Can you sell with honesty? Perhaps your background includes teaching, technical support or hospitality?

Perhaps you are experienced in Technical Support or Hotel Management and looking for more opportunity?

If you can answer YES to any of these questions, then you are the right fit for the Client Services role!!

Roles and Responsibilities
As a Client Services Account Rep you have an opportunity to participate in different areas of the business. The Client Services role is based in South Australia with the primary support of Southern Australian region (SA and WA) with national interaction as required. You will work in the same open office space as the other Zen Global partner departments.

Support:

• Respond to incoming telephone calls and emails from Zen Global client base
• Strong teamwork, rapid development cycle, and many questions to figure out
• Learning the system and processes that control the setup of the client and the hardware, software and overall system flow
• Troubleshooting, documenting, refining internal processes

New Client Implementations:

• Small to medium client set up; installation, training, rollout and ongoing support
• Larger clients - project work and ongoing management
• Support training of clients
• Assist in sales demonstrations

Project Work:

• Participate in system releases as part of marketing promotion teams (Trade shows)
• Daily system regression testing of our core system as required
• You are responsible to learn new areas, document and provide knowledge transfer (e.g. routinely "test" on their own - figuring out how a new piece of hardware/software works).

Required Knowledge, Skills & Abilities

• Proven technical support experience is an asset
• Interested in technology
• Passion for "support type" work
• Ability to passionately sell and conduct product demonstrations
• Work closely with partners and third party suppliers
• Willingness to learn, take on new responsibilities and develop a career at Zen Global
• Multi-tasker who can work to deadlines, manage detail and balance the four areas above
• Experienced in word processing and other MS Office products (Word, Excel, Outlook, Internet Explorer)
• Experienced at troubleshooting; analytical and problem solving skills
• Demonstrated technical aptitude (general understanding and comfort level with technology)
• Basic knowledge of networking (an asset)
• Documentation and reporting skills
• Able to work an on-call rotation schedule (evenings and weekends as required)
• Excellent telephone communication skills and writing skills
• Be prepared to travel interstate