The H&L Development team have created a faster and more secure way for our support staff to help our client base resolve issues. We have started rolling this solution out to our clients already.

The new Solution is:

- Faster 

- More Secure

- Zero cost to clients

- Controlled & supported by H&L Australia.

This new solution has been setup to create standard remote access for our support staff to connect to your H&L POS Controllers for support purposes only.

The new software is 100% free of charge and is used to replace other programs that reply on 3rd party providers or use less secure methods.

It proved to be a busy end of July for some of the team at H&L South Australia with the AHA & RCA holding their annual Awards for Excellence ceremonies.

It was great to see that over 50% of winners for AHA Awards for Excellence were H&L clients and at the RCA Awards for Excellence, another 2 H&L clients took out awards. Escobar in the Specialty category and Café Del Giorno (Port Lincoln) in the Café category.

All in all both nights were fantastic and from all the team at H&L we would like to congratulate all of the finalists and winners on their hard work and dedication which makes our industry like no other.

H&L are proud to have been chosen by William Blue as the hospitality solution of choice to be installed into their very popular North Sydney student-run commercial 70-seat restaurant.

The fully licensed Brasserie is where Sysnet 7 will be used as a training tool by lecturers and students will benefit from "real life" scenario's which will give them more skills in the hospitality workforce.

The reason behind William Blue choosing to install Sysnet over other POS providers is the lecturers believe the quality of the product and functionality along with H&L service is ahead of others.

H&L have in turn agreed to sponsor the school with free software licenses and upgrades as we believe the school will develop excellent potential candidates for the hospitality workforce in the local and international community.

Starlight Children's Foundation - Star Party WA

Star Party WA 2008

 

Starlight has brightened the lives of seriously ill and hospitalised children, and their families, throughout Australia with innovative programs designed to make children happy and lift their spirits when they need it most.

By hosting a Star Party for their employees, friends and family H&L WA raised $181.00 which Burt, National Director of H&L, kindly offered to match bringing the total amount raised to $362.00!

The Lasserers Hotel Group is the latest chain to adopt Zen Global Marketing, H&L’s highly successful multi-venue loyalty program. Lasseters saw the opportunity to grow their business with Zen in favour of loyalty programs that us vouchers and stamps.

Whether it’s the Bombay Bicycle Club, Brahma Lodge Hotel, Bremen Hotel, St Francis Winery or Seafood Tavern, with Zenith, Lasseters can better understand spending habits and potential marketing opportunities, accessing customer information from a secure Oracle database.

Customers on the other hand, can now go to any Lasseters venue and redeem points on food, alcohol, and bottleshop purchases, connecting to the website to check their purchase history and points they have accrued.

According to Lasseters, SA is just the beginning of their Zen Global Marketing installation program with plans to introduce it to their hotels in Queensland and The Alice Springs Casino in the very near future. 

Click here to learn more about ZenGlobal 

As a proud sponsor of the AHA (SA) H&L would like to congratulate award winners and the nominees for this year:

Frances Hotel Motel – Best Hotel or Pub Accommodation
Arkaba Hotel – Best Mid-Range Accommodation
Hilton Adelaide – Best Deluxe Hotel Accommodation
Murray Bridge Hotel – Best Casual/Family Dining
Marion Bay Tavern – Best Bistro Brasserie Country
Brompton Hotel – Best Bistro Brasserie Metropolitan (joint winner)
Stirling Hotel - Best Bistro Brasserie Metropolitan (joint winner)
Lion Hotel – Best Restaurant General Division
The Grange; Hilton Adelaide – Best Restaurant Accommodation Division
Mount Gambier Hotel – Best Bar Presentation and Service Country
The Highway – Best Bar Presentation and Service Metropolitan
Barossa Brauhaus Hotel – Best Retail Outlet Country
Edinburgh Hotel, Mitcham - Best Retail Outlet Metropolitan
Governor Hindmarsh Hotel – Best Entertainment Venue
Arkaba Hotel – Best Sporting Entertainment Venue
Yorke Valley Hotel – Best Redevelopment Licensed Premises Country
Brompton Hotel – Best Redevelopment Licensed Premises Metropolitan (joint winner)
The Highway – Best Redevelopment Licensed Premises Metropolitan (joint winner)
Novotel Barossa Valley Resort – Outstanding Community Service and Achievement Award
Hilton Adelaide – Best Marketed Hotel
Big River Tavern – Best Gaming Venue Country
Hilton Hotel, Hilton – Best Gaming Venue Metropolitan
Hyatt Regency Adelaide – Best Training Initiative
Alma Tavern – Best Outdoor/Al Fresco Facility
Brompton Hotel – Best Overall Hotel

Recent changes to the Liquor Act will see all beverage staff trained in the responsible service of alcohol.
Licensees will be required to keep a register of all staff for 7 years including;

• Name
• Date of employment
• Training Course Provider
• State or Territory of training
• Date of certificate or other qualification
• Copy of certificate

That’s a lot of paperwork!

Let us to introduce Workforce Management - not only will this system make complying with the Liquor Act a breeze it will save time and money with critical rostering information at the touch of a button.

Gain Greater Control
Over a dozen reports, easy to access, easy to understand and, specifically designed for the hospitality industry

• Spend less time creating, adjusting and costing staff rosters
• Calculates forecast hourly sales from history
• Allows rostering against forecast sales
• Calculates breaks, on costs and applicable loading
• Displays wage cost percentage
• See what was worked compared to what was rostered

Rostering the right staff, in the right areas, for the right amount of time ensures that costs are kept to the absolute minimum. The system automatically calculates breaks, on costs and any applicable loading. It then displays the wage cost percentage. It even gives warnings if costs are likely to exceed pre set limits, enabling managers to make staffing and cost decisions during roster creation, not when wages are being paid.

Click here for more details on Workforce Management  

Monday night saw owners, managers and staff from WA's best hotels glam it up for the industry’s night of nights.

Held at the Burswood's Gala Ball room, the annual AHA Aon Hotel Awards for Excellence recognises those who have striven to be the best across a range of categories such as accommodation, redevelopment, service and innovation.

2007 Winners Included 

The Swan Brewery Bar Presentation & Service Award - The Queens
Themed Bar Award - Belgian Beer Cafe Westende
Retail Bottleshop Outlet Award - Brooklands Tavern
Safe Cellar Award - The Shed
Hotel Innovation Award - The Shed
Redeveloped Outdoor Area Award - The Greenwood Hotel
WA's Best Regional Hotel - Kondinin Hotel Motel
Pub/Hotel Accommodation Award - Rose Hotel
Sporting Entertainment Venue Award - Port Kennedy Tavern
TAB Hotel /Pub TAB Venue Award - Beeches Tavern
Bistro Award - The Greenwood Hotel
Casual Family Dining Award - Fitzy's Lakeside

To recognise those who excelled in their field in 2007, the R&CIA Awards for Excellence, held Monday 4th February, was the restaurant and caterers industry night of nights.

With four or five finalists nominated for each category, the Grand Ballroom at Burswood was flooded with the industries best to see who took out the coveted awards.

H&L would like to congratulate all finalists and award winners with a special mention to The Greenwood Hotel’s Brasserie, who won the Restaurant in Hotels or Taverns Award and have been a with H&L for 3 years. Well done the Greenwood! 

H&L Australia can now say they are truly a national company.
We have always supported our Northern Territory clients from Adelaide, sending technicians or trainers as required. To ensure our northern neighbours receive the same high level of service as the rest of Australia we set about finding a dedicated local H&L resource.

We are pleased to announce that earlier this year H&L employed David Garnham to provide full time support and training to clients in Darwin. David can be contacted on 0404 017517 for any Technical or Sales enquiries, or call our office on 08 8291 9555.